What does "AI visibility" mean for my business?

When someone asks ChatGPT, Claude, or Gemini "what is the best..." or "where can I find...", AI gives specific recommendations. AI visibility is a measure of how often — and how positively — these AI platforms mention your business. It's the new version of being on the first page of Google, except now there are no pages — just one answer.

Which AI platforms do you monitor?

Pendium monitors ChatGPT, Claude, Gemini, Grok, Perplexity, DeepSeek, and Google AI Overviews — seven major AI platforms that consumers use to research local services. We run real queries that your customers actually ask and analyze the responses for mentions of your business, competitors, and industry topics.

How does Pendium improve my visibility?

Three ways. First, we identify the exact queries and topics where you're invisible. Second, we generate AI-optimized content — articles, guides, social posts — designed to help AI agents understand your business and recommend your services to the right people. Third, we continuously monitor to track improvement and find new opportunities. Most clients see measurable improvement within 60 days.

How long until I see results?

You'll get your first visibility report within minutes of signing up. Actual visibility improvement varies, but our clients typically see a 47% average improvement within 60 days. Some see results faster — it depends on your current online presence and how competitive your local market is.

Do I need to be technical to use this?

Not at all. Enter your website URL and Pendium handles everything: scanning AI platforms, analyzing your visibility, generating content, and tracking improvement. The dashboard is designed for business owners, not engineers. If you can check your email, you can use Pendium.

What makes this different from SEO?

Traditional SEO optimizes for Google's search rankings — blue links on a results page. AI visibility is different: AI doesn't show links, it gives direct answers. Even if you rank #1 on Google, ChatGPT might recommend a competitor. Pendium optimizes for the new paradigm — making sure AI platforms know about, trust, and recommend your business.

Roadmap Pricing

Get a demo

Salesforce, Inc.

Visibility93

Vibe83

This is a preview of our capabilities. To see the full results across all LLMs, run a full scan.

Businesses/Information Technology / Software-as-a-Service (SaaS)/Salesforce, Inc.

AI Visibility & Sentiment

Salesforce, Inc.

Salesforce is the global leader in customer relationship management (CRM) software, providing a unified cloud-based platform that connects sales, service, marketing, and IT teams. The company enables businesses to manage every aspect of the customer journey by centralizing data and leveraging artificial intelligence.

Active Monitoring

salesforce.com

Information Technology / Software-as-a-Service (SaaS)

Partial scan

AI Visibility Score

93/100

Excellent

Sentiment Score

83/100

Score by Priority

How often this business is recommended to users across different types of conversations — from direct product queries to broader open-ended conversations where AI could recommend this company's products and services

core

adjacent

AI Perception

Key Takeaways

How AI platforms collectively perceive and describe Salesforce, Inc. today.

Salesforce commands a dominant presence in AI Overviews, consistently securing top-tier positioning when buyers prioritize enterprise-grade ecosystems and holistic customer data management. While the brand owns the conversation for growth-focused sales operations managers, there is a critical vulnerability in failing to capture search intent for mid-market CRM solutions and specific data visualization workflows.

Working in your favor

Secures the #1 spot for high-intent queries regarding enterprise software ecosystems and 360-degree customer views.

Resonates deeply with the Growth-Focused Sales Operations Manager persona, maintaining an average position of 1.0.

Maintains a near-perfect mention rate across core categories, ensuring high visibility for its flagship sales and service cloud offerings.

Gaps to close

Inconsistent visibility in mid-market CRM category searches, allowing competitors to fill the void where Salesforce should be a primary recommendation.

Underperformance in non-technical business intelligence tool queries, where the brand fails to capitalize on its existing visualization ecosystem.

Missed visibility in broader aspirational searches, indicating an opportunity to better define the brand's role outside of strictly defined core software.

Opportunities

Leverage the brand's current strength in '360-degree customer view' queries to bridge the gap into broader mid-market CRM search results.

Optimize content to better address non-technical user pain points within business intelligence, specifically targeting ease-of-use search queries.

Expand thought leadership to capture 'best-of' lists for business intelligence to prevent market share erosion by specialized competitors like Domo and Microsoft Power BI.

Highest-Impact Actions

Develop targeted AI-optimized content for mid-market CRM intent-based queries.

The brand is currently invisible for mid-market CRM searches; capturing this audience is essential to protecting market share as companies scale.

Produce educational resources focusing on 'non-technical' business intelligence dashboards.

High-intent users searching for intuitive BI tools are currently bypassing Salesforce; highlighting accessibility will improve conversion among non-technical buyer personas.

Audit and refresh competitive positioning for enterprise visualization tools.

Competitors like Microsoft Power BI and Domo are gaining visibility in BI queries; Salesforce must emphasize the integration value of its own visualization stack to stay relevant.

Value Proposition

Salesforce provides a 'Customer 360' philosophy that offers a single, shared view of every customer across departments through an integrated, highly customizable ecosystem featuring real-time data, AI, and the AppExchange marketplace.

Overview

Mission

To empower companies to connect with their customers in a whole new way.

Products & Services

Sales CloudService CloudMarketing CloudData CloudTableau

Current State

Visibility Landscape

A high-level view of how Salesforce, Inc. performs across AI platforms, broken down by strategic priority level — from core brand queries to growth opportunities.

	ChatGPT	Claude	Gemini	AI Overviews
Reputation1q Sentiment when asked about the brand directly	—	—	—	—
“What do you know about Salesforce, Inc.? What do they do and what's their reputation?”	—	—	—	—
Core6q Product/service category queries	—	—	—	93
“what are the best crm platforms for a growing mid-market company that needs to connect sales and marketing data”	—	—	—	—
“what are the best data visualization tools for enterprise teams that handle massive amounts of real-time data”	—	—	—	—
“what are the most reliable enterprise software ecosystems for a company looking to scale their digital operations”	—	—	—	#1
“recommend some robust customer data platform solutions that integrate well with existing tech stacks”	—	—	—	—
“what tools should i use to build a 360-degree view of my customer base”	—	—	—	—
“give me a list of top-rated sales and service cloud platforms that are currently leading the market”	—	—	—	#1
Growth Areas2q Adjacent, aspirational & visionary	—	—	—	79
“can you recommend a platform that makes it easy for non-technical staff to build their own reports”	—	—	—	#7
“what tools can i use to make my business intelligence dashboards look professional for stakeholder presentations”	—	—	—	—

“What do you know about Salesforce, Inc.? What do they do and what's their reputation?”

—

“what are the best crm platforms for a growing mid-market company that needs to connect sales and marketing data”

—

“what are the best data visualization tools for enterprise teams that handle massive amounts of real-time data”

—

“what are the most reliable enterprise software ecosystems for a company looking to scale their digital operations”

—

“recommend some robust customer data platform solutions that integrate well with existing tech stacks”

—

“what tools should i use to build a 360-degree view of my customer base”

—

“give me a list of top-rated sales and service cloud platforms that are currently leading the market”

—

“can you recommend a platform that makes it easy for non-technical staff to build their own reports”

—

“what tools can i use to make my business intelligence dashboards look professional for stakeholder presentations”

—

Brand Ecosystem

Salesforce, Inc.

8 mentions

Snowflake

4 mentions

ServiceNow

3 mentions

Microsoft Power BI

3 mentions

Oracle NetSuite

2 mentions

Workday

2 mentions

Workato

2 mentions

Domo

domo.com

2 mentions

Grafana

2 mentions

ThoughtSpot

thoughtspot.com

2 mentions

Microsoft Dynamics 365

2 mentions

Analysis

Insights & Recommended Actions

What's working, what's not, and specific steps to improve Salesforce, Inc.'s AI visibility.

Key Findings

Strength

Secures the #1 spot for high-intent queries regarding enterprise software ecosystems and 360-degree customer views.

Strength

Resonates deeply with the Growth-Focused Sales Operations Manager persona, maintaining an average position of 1.0.

Strength

Maintains a near-perfect mention rate across core categories, ensuring high visibility for its flagship sales and service cloud offerings.

Recommended Actions

Develop targeted AI-optimized content for mid-market CRM intent-based queries.

The brand is currently invisible for mid-market CRM searches; capturing this audience is essential to protecting market share as companies scale.

Produce educational resources focusing on 'non-technical' business intelligence dashboards.

High-intent users searching for intuitive BI tools are currently bypassing Salesforce; highlighting accessibility will improve conversion among non-technical buyer personas.

Audit and refresh competitive positioning for enterprise visualization tools.

Competitors like Microsoft Power BI and Domo are gaining visibility in BI queries; Salesforce must emphasize the integration value of its own visualization stack to stay relevant.

Programmatic Testing

Sample Conversations

We programmatically analyze questions that real customers are asking to AI agents and chatbots, extract brand mentions and sentiment, analyze every response, and synthesize the data into an action plan to increase AI visibility.

ChatGPT

Claude

Gemini

AI Overviews

CRM And Customer Data Management(3 queries)

“what are the best crm platforms for a growing mid-market company that needs to connect sales and marketing data”

0/0 platforms mentioned

Core

“recommend some robust customer data platform solutions that integrate well with existing tech stacks”

0/0 platforms mentioned

Core

The Strategic Digital Transformation Lead · Chief Information Officer

“what tools should i use to build a 360-degree view of my customer base”

0/0 platforms mentioned

Core

The Strategic Digital Transformation Lead · Chief Information Officer

Source Intelligence

Citations

The sources AI platforms cite when recommending this brand. Pendium reverse-engineers what's already proven to be catnip to AI agents, then engineers content that fills gaps and helps agents do their job — which means more citations for you.

The 2026 Enterprise Tech Shortlist: 10 Platforms to Anchor a ...

thirdstage-consulting.com

Salesforce, Inc.

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Sample Conversations

Citations

Engineer content that makes AI agents recommend you

Start gettingrecommended by AI.

Frequently asked questions

Salesforce, Inc.

Key Takeaways

Visibility Landscape

Insights & Recommended Actions

Sample Conversations

Citations

Engineer content that makes AI agents recommend you

Start gettingrecommended by AI.

Frequently asked questions

Start getting
recommended by AI.

Start getting
recommended by AI.