DevRev AI Visibility Score: 10/100 — What AI Thinks | Pendium.ai
Pendium
DevRev
DevRev
Visibility7
Vibe100
Businesses/Enterprise Software/DevRev
DevRev
AI Visibility & Sentiment

DevRev

DevRev builds Computer, an AI-native platform that serves as an intelligent teammate for business teams. The platform unifies organizational data, automates customer support and IT service desk operations, and enables teams to work more efficiently through AI agents that can search, answer, reason, and take action.

Active Monitoring
devrev.ai
Enterprise Software
AI Visibility Score
7/100

Invisible

Sentiment Score
100/100
AI Perception

Summary

DevRev is currently a ghost in the critical ChatGPT and AI Overviews environments, leaving the AI-native support narrative to be defined entirely by legacy incumbents like Zendesk and Jira. While Gemini shows a promising spark with a #1 ranking for 'AI teammate' queries, the brand's total absence in support automation and engineering sync conversations represents a massive strategic vacuum. This indicates a failure to bridge the gap between technical product identity and the high-volume 'how-to' queries that modern CX leaders are asking LLMs.

Value Proposition

The only AI teammate with answers you can trust - Computer unifies all organizational data into one AI-ready source of truth, enabling teams to automate up to 60-70% of support tickets while delivering faster, more accurate responses

Overview

DevRev builds Computer, an AI-native platform that serves as an intelligent teammate for business teams. The platform unifies organizational data, automates customer support and IT service desk operations, and enables teams to work more efficiently through AI agents that can search, answer, reason, and take action.

Mission

Unlocking team potential through human-AI collaboration

Products & Services
Computer - AI teammate platformSupport App - Customer support automationBuild App - Product development workflow managementObserve App - User behavior and feedback trackingAgent Studio - No-code AI agent builder
Agent Breakdown

AI Platforms

How often do different AI platforms reference DevRev?

Loading explorer...
Conversation Analysis

Topics

What conversations is DevRev included in — or excluded from?

Loading explorer...
Buyer Personas

Personas

Who does each AI platform recommend DevRev to, and when?

Loading explorer...
Programmatic Testing

Sample Conversations

We programmatically analyze questions that real customers are asking to AI agents and chatbots, extract brand mentions and sentiment, analyze every response, and synthesize the data into an action plan to increase AI visibility.

ChatGPTChatGPTClaudeClaudeGeminiGeminiAI OverviewsAI Overviews
Modernizing Customer Support And IT Ops(3 queries)

“how can i automate 60-70% of my customer support tickets using AI”

0/3 platforms mentioned

ChatGPTChatGPT
1.Zendesk
2.Freshdesk
3.Salesforce Service Cloud
4.ServiceNow
5.Jira Service Desk

+35 more

GeminiGemini
1.Zendesk Guide
2.Intercom Articles
3.Freshdesk
4.Guru
5.Confluence

+24 more

AI OverviewsAI Overviews
1.Kimiyi AI
2.ActiveCampaign

“best AI help desk software for a mid-market b2b company in 2026”

0/3 platforms mentioned

ChatGPTChatGPT
1.Salesforce Service Cloud
2.Einstein AI
3.Einstein Bots
4.Zendesk
5.Answer Bot

+18 more

GeminiGemini
1.Zendesk
2.Salesforce Service Cloud
3.Einstein AI
4.Salesforce
5.Einstein

+15 more

AI OverviewsAI Overviews
1.Tidio
2.Pylon
3.Zendesk
4.Plain
5.Slack

+1 more

“find me an AI teammate platform that can handle support and IT tasks”

0/3 platforms mentioned

ChatGPTChatGPT
1.Zendesk
2.ServiceNow
3.Aisera
4.Jira
5.Slack

+20 more

GeminiGemini
1.Zendesk
2.ServiceNow
3.Now Assist
4.Microsoft Dynamics 365 Customer Service
5.Dynamics 365 Remote Assist

+8 more

AI OverviewsAI Overviews

No brands listed

Syncing Support And Product Development(2 queries)

“how to connect customer feedback directly to my engineering tasks in jira or a similar tool”

0/3 platforms mentioned

ChatGPTChatGPT
1.Jira
2.Atlassian
3.Jira Service Management (JSM)
4.Jira Software
5.Automation for Jira

+17 more

GeminiGemini
1.Jira
2.Productboard
3.Canny
4.UserVoice
5.Habtus

+13 more

AI OverviewsAI Overviews
1.Jira
2.Jira Issue Collector
3.Unito

“best tools for tracking user behavior and turning it into a product roadmap”

1/3 platforms mentioned

ChatGPTChatGPT
1.Amplitude
2.Jira
3.Personas
4.Segment
5.RudderStack

+18 more

GeminiGemini
1.Amplitude
2.Mixpanel
3.Pendo
4.Hotjar
5.SurveyMonkey
10.DevRev

+6 more

AI OverviewsAI Overviews
1.Pendo
2.Amplitude
3.ProductPlan
4.SurveyMonkey
5.Jira

+5 more

Building Custom AI Agents(1 query)

“best no-code platform for building enterprise AI agents”

0/3 platforms mentioned

ChatGPTChatGPT
1.Microsoft Power Platform
2.Power Virtual Agents
3.Power Apps
4.Copilot
5.AI Builder

+47 more

GeminiGemini
1.Microsoft Power Automate
2.Microsoft Power Platform
3.Microsoft
4.Dynamics 365
5.SharePoint

+21 more

AI OverviewsAI Overviews
1.Gumloop
2.Zapier
3.Trilex AI
4.LangChain
5.Lindy

+6 more

Evaluating Enterprise AI Service Platforms(1 query)

“what are the most trusted AI-native alternatives to Zendesk and ServiceNow”

0/3 platforms mentioned

ChatGPTChatGPT
1.Zendesk
2.ServiceNow
3.Salesforce Service Cloud
4.Einstein AI
5.Salesforce

+35 more

GeminiGemini
1.Zendesk
2.ServiceNow
3.Intercom
4.Fin AI chatbot
5.Ada

+5 more

AI OverviewsAI Overviews
1.Zendesk
2.Freshdesk
3.Freshworks
4.Salesforce
5.Service Cloud

+11 more

Analysis

Key Insights

What AI visibility analysis reveals about this brand

Strength

Secured a #1 ranking in Gemini for 'AI teammate' queries, establishing a baseline for its core identity platform-side.

Strength

Visible to Efficiency-Driven IT Operations personas at a 33% rate, showing resonance with technical decision-makers.

Strength

Successfully indexed as a top-3 alternative to Zendesk in Gemini, indicating competitive relevance in specific LLM models.

Gap

Zero visibility in ChatGPT and AI Overviews across all tested queries, effectively excluding the brand from the most common AI-assisted research tools.

Gap

Total absence for the 'Burnout-Averse Support Team Lead' persona, missing the critical ground-level user who champions software changes.

Gap

Failing to surface in queries related to 'no-code enterprise AI agents' and 'engineering-support synchronization,' which are core pillars of the brand's value proposition.

Opportunity

Seize the 'engineering-to-support' sync category by publishing high-authority documentation that specifically maps feedback loops to engineering tickets.

Opportunity

Leverage the high Gemini performance for 'AI teammates' to create definitive category-defining content that targets ChatGPT and AI Overviews through structured data.

Opportunity

Target mid-market B2B support automation queries where competitors like Intercom are currently mentioned but lack the 'AI-native' depth DevRev provides.

Technical Health

Site Health for AI Visibility

How well DevRev's website is optimized for AI agent discovery and comprehension.

97/100
21 passed 1 issues
Audited 2/19/2026
Crawlability96

Can AI bots find your pages?

Technical100

SSL, mobile, doctype basics

On-Page SEO100

Titles, descriptions, headings

Content Quality100

Word count, depth, freshness

Schema Markup100

Structured data for AI comprehension

Social & OG100

Open Graph, Twitter cards

AI Readability100

How well AI can parse your content

Critical Issues

!

Page is very large

Reduce page size by optimizing content and removing unnecessary code.

Want a full technical audit with AI-specific recommendations?

Run a free visibility scan
Brand Identity

Brand Voice & Style

How AI perceives DevRev's communication style and personality

DevRev communicates with confident, forward-thinking energy that positions them as pioneers in the AI workspace revolution. Their voice is direct and action-oriented, using punchy headlines and conversational language that cuts through enterprise software jargon. They balance technical credibility with approachable warmth, often using humor and relatable workplace frustrations to connect with their audience. The brand speaks as a trusted advisor who understands the pain of fragmented tools and overwhelming workloads, offering Computer as the obvious solution.

Core Tone Traits

Confident & Bold

Uses declarative statements and strong claims backed by metrics, positioning Computer as the clear choice

Conversational & Relatable

Speaks directly to workplace frustrations with casual language, parentheticals, and occasional humor

Action-Oriented

Focuses on outcomes and results, emphasizing what teams can accomplish rather than technical features

Human-Centric

Centers the narrative on people and teams rather than technology, emphasizing collaboration over automation

Competitive Landscape

Related Ecosystem

Related products and services that AI mentions in conversations alongside or instead of DevRev

1Zendesk35 mentions
2Jira26 mentions
3ServiceNow25 mentions
4Intercom24 mentions
5Freshdesk19 mentions
6Zapier18 mentions
7Salesforce18 mentions
8Slack17 mentions
9Ada14 mentions
10Productboard13 mentions
11DevRev12 mentions
Source Intelligence

Citations

Sources that AI assistants cite. Getting featured here improves visibility.

How to Automate Support Tickets Using Kimiyi AI

https://www.linkedin.com/pulse/how-automate-support-tickets-using-kimiyi-ai-daniel-lee-ijvzc

Referenced in 1 query

Pitch Story
Has anyone managed to reduce customer support costs ...

https://www.reddit.com/r/ecommerce/comments/1r3bsx3/has_anyone_managed_to_reduce_customer_support/

Referenced in 1 query

Join Discussion
How to Automate Customer Support and Resolve Tickets ...

https://www.youtube.com/watch?v=b_s6RTRVGmA

Referenced in 1 query

Pitch Story
How AI-Powered Customer Support Reduces Response ...

https://www.usepylon.com/blog/ai-powered-customer-support-guide

Referenced in 1 query

Review
AI-powered ticketing automation: A complete guide for 2026

https://www.zendesk.com/blog/ai-powered-ticketing/

Referenced in 1 query

Review
3 Best Ways to Collect Customer Feedback in Jira

https://community.atlassian.com/forums/App-Central-articles/3-Best-Ways-to-Collect-Customer-Feedback-in-Jira/ba-p/3185581

Referenced in 1 query

Join Discussion
How to Collect Customer Feedback in Jira - release notes

https://www.released.so/articles/collecting-customer-feedback-in-jira

Referenced in 1 query

Review
5 Ways to Collect Customer Feedback in Jira✅

https://community.atlassian.com/forums/App-Central-articles/5-Ways-to-Collect-Customer-Feedback-in-Jira/ba-p/2490973

Referenced in 1 query

Join Discussion
TOP 12 Jira Integrations for User Feedback in 2026

https://usersnap.com/blog/jira-integrations-for-user-feedback/

Referenced in 1 query

Review
From Customer Feedback to Jira: Keeping Context Intact - Unito

https://unito.io/blog/sync-feedback-to-development/

Referenced in 1 query

Review
13 best AI agent platforms & builders I'm using in 2026

https://www.marketermilk.com/blog/best-ai-agent-platforms

Referenced in 1 query

Review
What is currently the best no-code AI Agent builder?

https://www.reddit.com/r/AI_Agents/comments/1icx1x0/what_is_currently_the_best_nocode_ai_agent_builder/

Referenced in 1 query

Join Discussion
Content Engineering

Goals & Content Ideas

Ideas to help AI agents better understand the business and be more likely to use DevRev's resources to help users.

Launch LLM-Optimized Technical Content Campaign

Address the critical zero visibility in ChatGPT and AI Overviews by creating comprehensive, structured technical documentation that LLMs can easily crawl and index. This campaign will develop detailed how-to guides, workflow documentation, and implementation resources with clear schema markup that explicitly explains how DevRev solves specific support automation scenarios. Social media will amplify this content through bite-sized technical insights and link back to crawlable documentation.

The Complete Guide to Automating 70% of Support Tickets Without Writing Code
How DevRev's AI Architecture Processes Customer Queries in Under 3 Seconds
5 Support Workflows Every IT Team Should Automate This Quarter
What Makes an AI Teammate Different From a Traditional Chatbot

Dominate Competitor Comparison Search Queries

Combat legacy giants like Zendesk and Jira dominating AI mentions by creating authoritative head-to-head comparison content that highlights DevRev's unique AI-native architecture. This content will explicitly map competitor weaknesses against DevRev's unified data approach, triggering comparative inclusions when users ask AI assistants for tool recommendations. Social campaigns will promote comparison frameworks and decision guides that position DevRev as the modern alternative.

Zendesk vs Jira vs DevRev: Which Actually Reduces Ticket Volume
Why Companies Are Leaving Legacy Support Tools for AI-Native Platforms
The Hidden Cost of Running Separate Support and Development Systems
Feature Comparison: What You Get With an AI Teammate vs Traditional Helpdesk
3 Questions to Ask Before Choosing Your Next Support Platform

Spotlight Support Team Lead Success Stories

Make DevRev visible to the Support Team Lead persona by creating targeted case studies that address their specific pain points around burnout, ticket overload, and automation adoption. These stories will demonstrate measurable outcomes like time saved and stress reduced, making DevRev the obvious answer when AI assistants respond to queries about support team efficiency. Social content will humanize these wins with relatable workplace scenarios.

How One Support Lead Reclaimed 15 Hours Per Week With AI Automation
The Support Team Lead's Guide to Eliminating Repetitive Ticket Work
From Burnout to Balance: A Support Manager's Automation Journey
What Support Leaders Actually Want From AI Tools (Hint: It's Not More Dashboards)

Own No-Code Agent and AI Teammate Keywords

Extend DevRev's existing Gemini visibility for 'no-code agent' and 'AI teammate' terms across all AI platforms through aggressive technical SEO and structured schema markup. This involves optimizing existing content with proper JSON-LD schemas and creating new keyword-targeted resources that define these emerging categories with DevRev at the center. Social content will reinforce these terms consistently to build topical authority.

What Is an AI Teammate and Why Your Support Team Needs One
No-Code Agent Setup: Get Your First Automation Running in 10 Minutes
The Rise of AI Teammates: How Work Gets Done in 2026
No-Code vs Low-Code AI Agents: Which Approach Actually Ships Faster
Building Your First No-Code Support Agent: A Step-by-Step Breakdown
Content Engineering

Recommended Actions

!

Launch a comprehensive technical content campaign designed for LLM crawlability and indexing.

Zero visibility in ChatGPT and AI Overviews is a critical failure that can only be fixed by providing LLMs with clear, structured documentation on how DevRev solves specific support workflows.

Impact: High
!

Develop and promote high-authority 'Zendesk vs. Jira vs. DevRev' comparison content.

Legacy giants are dominating mentions; DevRev must explicitly map its unique architecture against competitor weaknesses to trigger comparative inclusions in AI responses.

Impact: High
~

Create persona-specific case studies focusing on Support Team Lead burnout and automation.

This persona is currently invisible in the data, yet they are the primary beneficiaries of ticket automation; reaching them is essential for bottom-up adoption.

Impact: Medium
~

Optimize for 'no-code agent' and 'AI teammate' keywords through structured schema markup.

DevRev has a foothold in Gemini for these terms; extending this to other platforms requires more aggressive technical SEO and structured data labeling.

Impact: Medium

Is this your business? We can help you improve your AI visibility.

Book a Free Strategy Sessionor Sign In to Get Started
Data generated by Pendium.ai AI visibility scanning. Last scanned February 19, 2026.

Explore Enterprise Software

View all
Deed
Deed
26/100

Start getting recommended by AI

Enter your website to see exactly what ChatGPT, Claude, and Gemini say about your business. Free, instant, and eye-opening.

Free visibility scanResults in 2 minutesNo credit card required

Frequently asked questions

Don't see your question? Book a demo and we'll walk you through it.